Terms & Conditions

At RIVIVE Center, we use cookies for several key purposes, including:

• Enhancing your experience: To ensure our website functions properly and smoothly.

• Remembering your preferences: So you don't have to re-enter information every time you visit the site.

• Performance analysis: To understand how visitors interact with our site, which helps us improve its content and functionality.

• Security: To help protect our website and users from security threats.

We use the following types of cookies on our website:

• A) Strictly Necessary Cookies:

These cookies are essential for operating our website and enabling you to navigate and use its basic features, such as accessing secure areas. Without these cookies, the services you've requested—such as appointment bookings—cannot be provided. These cookies do not require your consent.

• B) Performance & Analytics Cookies:

These cookies collect information about how you use our website, for example, which pages you visit most often and if you receive any error messages. All information collected is anonymous and used solely to improve website functionality. We may use third-party services such as Google Analytics for this purpose.

• C) Functionality Cookies:

These cookies allow the website to remember choices you make (such as your username, language, or region) and provide enhanced, more personalized features. For example, they can be used to remember your login details so you don't have to enter them every time.

• D) Targeting & Advertising Cookies:

We or our third-party partners may use these cookies to deliver advertising content that we believe is relevant to you and your interests. They can also be used to limit how often you see an ad and to measure the effectiveness of advertising campaigns.

Our website may contain services or content from third parties (such as Google Maps or social media sharing buttons). These third parties may place their own cookies on your device when you interact with their content. We do not control the settings of these cookies and recommend reviewing the privacy policies of those third parties for more information.

You have the ability to accept or reject cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline them if you prefer. You can manage cookie settings through the "Settings" or "Preferences" menu in your browser.

Please note: If you choose to disable cookies, you may not be able to experience all the interactive features of our website fully, and this may negatively impact site functionality.

We may update this Cookie Policy from time to time to reflect changes in the technologies we use or to comply with new regulatory requirements. Any updates will be posted on this page.

If you have any questions about our use of cookies, you can contact us via the information provided on our "Privacy Policy" page or the "Contact Us" page.

We reserve the right to modify or update this Policy at any time. Any changes will be posted on this page, and the "Last Updated" date at the top will be revised. Your continued use of the website or our services following such changes constitutes your acceptance of the updated Policy. We encourage you to review this page periodically.

This Policy has been prepared in accordance with the applicable laws and regulations in the Kingdom of Saudi Arabia, particularly the Personal Data Protection Law and its implementing regulations. We are committed to processing your personal data transparently, fairly, and in compliance with legal requirements.

We collect various types of data to help us deliver and improve our services:

• Identity and Contact Information: Such as your name, phone number, email address, and date of birth.

• Health and Lifestyle Information: Shared during consultations, including your general health status, aesthetic goals, dietary habits, and physical activity — essential for tailoring your treatment plan.

• Technical Data: Automatically collected data such as IP address, browser type, device information, and your visit history to our website.

• Transaction Data: Records of appointments, services received, and payment details.

We use the personal data we collect for the following specific purposes:

• To manage and schedule your appointments and deliver the requested services.

• To personalize your aesthetic and treatment plans according to your needs and goals.

• To communicate with you regarding inquiries or appointment reminders.

• To process payments for our services.

• To improve and enhance our service quality and website.

• To send marketing materials and newsletters you may be interested in (with your prior consent).

• To comply with our legal and regulatory obligations.

We process your personal data based on the following legal grounds:

• Consent: When you give us explicit consent for specific purposes, such as receiving marketing offers.

• Contractual Necessity: When processing is required to fulfill our contract with you (e.g., providing booked services).

• Legal Obligation: When required to comply with applicable laws or regulations.

• Legitimate Interests: For legitimate business purposes, such as securing our network and services, provided this does not override your fundamental rights and freedoms.

Your awareness of this policy implies implicit consent to receive emails, SMS messages, or other disclosed communication methods — within the limits of relevant laws. If you wish to opt out, please contact us via the email address provided at the end of this policy.

We do not sell your personal data. We share it only within a limited scope and with specific parties to fulfill the purposes stated in this Policy, including:

• Authorized Staff: To discuss your case and create an appropriate treatment plan.

• Third-Party Service Providers: Such as website hosting and appointment systems, who act on our behalf and are contractually bound to protect your data.

• Governmental and Regulatory Authorities: If required by official request under applicable laws.

Your data is primarily stored and processed on servers located within Saudi Arabia. If we engage third-party services requiring international data transfers, we ensure these are conducted in compliance with the Personal Data Protection Law and that an adequate level of protection is maintained.

You have the following rights concerning your personal data:

• Right to be Informed: Know the legal basis for collecting your data and the intended purpose.

• Right of Access: Request a copy of the personal data we process about you.

• Right to Rectification: Request to update or correct inaccurate or incomplete data.

• Right to Withdraw Consent: You can withdraw your consent to data processing at any time (prior to receiving treatment).

We may use non-personal, aggregated, and anonymized data (such as website visitor statistics) for analytical purposes and to enhance user experience. This data cannot be used to identify you.

We use the information you provide to ensure the services and treatments offered are safe and appropriate for your condition. Providing accurate and complete information helps us avoid contraindications and deliver the highest level of care.

Our services and website are intended for adults (18 years and older). We do not knowingly collect personal data from children without explicit parental consent.

We apply advanced technical and organizational security measures to protect your data from loss, unauthorized access, disclosure, or alteration. Our staff are trained on the importance of privacy and secure data handling.

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws and regulations in Saudi Arabia, such as those related to health record retention.

Our website may contain links to other websites. We are not responsible for the content or privacy practices of those sites. We recommend reviewing their privacy policies before providing any information.

If you have any questions or complaints about this Policy or how we handle your data, you may contact our Data Protection Officer via:

Email: business@rivive.sa

Phone: +966 56 249 2964

If RIVIVE Center undergoes a merger, acquisition, or sale of assets, client data may be transferred as part of the transaction. In such cases, we will notify you and ensure that the new entity upholds the same privacy standards outlined in this Policy.